Are you seeking different methods to grow your small business? Irrespective of the size of your business venture, you need to take steps to make an impactful impression on your customers or clients. When you try to manage a business, you need to focus on millions of things simultaneously. It results in having time constraints to answer phone calls from clients or customers. For big corporations, a well-qualified receptionist can take the responsibility of managing such vital calls. A small business may not have the budget to appoint a receptionist.
Then, how can you manage the calls and make your clients or customers feel welcome? A virtual receptionist can solve your problems. Having a phone answering service can handle the calls of clients or customers. Can a phone answering service benefit your business? Here are some of the reasons why you need to think about having one:
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Your Business May Never Miss A Call
According to a recent study, more than 62% of calls to small businesses go unanswered to end up in voicemail. Calls going unanswered may affect your business image. A phone answering service can attend to all the calls during business hours. Hence, you never have to worry about unanswered calls when the receptionist takes a break. When workers take a break to go the bathroom, eat lunch, or take a break, there exists a possibility of missing calls. Instead of relying on people, the phone system can offer reliable assistance. It may feel like having a dedicated PA to take messages and forward them to your team. Your company can never lose a vital customer message with a trusted call handling service in UK.
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It May Provide A Personal Touch
Do you know that more than 80% of the customers feel no urge to call your business back when they get a busy tone? Several companies use IVR (Interactive Voice Response) to handle such issues. Unfortunately, customers may not like IVR. They think it feels like talking to robots. Most of them disconnect the calls before they hear most of the options they look for. With a telephone answering service, your customers can experience the personal touch. A friendly and engaging receptionist can take the calls during business hours. After business hours, a personalized message can guide your customers to leave a voicemail. Business owners can access voicemail with ease. It can help in handling any problems without delay.
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Can Minimize Business Budget
Small or mid-sized business ventures operate on a shoestring budget. Hence, most small and mid-sized companies cannot afford to hire a secretary full-time. Not having someone to handle the inbound phone calls can lead to many problems such as:
- Lose customers
- Damage to company image
- Bad customer service
It may impact your business adversely. A telephone answering service can provide the services of a secretary without hiring a full-time staff. Getting the telephone answering services may not seem expensive compared to hiring a full-time staff. By investing only a little money, you can ensure better customer service.
4. May Improve Business Reputation
Your reputation plays a vital role in business success. A bad reputation can stunt the growth of your business. For a small business, creating a good reputation has become vital. It is one of the significant factors to survive in the competitive world. Customers and clients can judge a company for small things such as not answering the phone or having an answering service that does not meet their satisfaction. A secretary may help build a good image. It may help your business have a competent and efficient face. Since small businesses cannot afford a secretary, a telephone answering service can come to the rescue.
Enlisting the telephone answering services may help your company gain an edge with a better image. The team members answering the calls may have undergone training to ensure improved customer service. Also, the staff answering the call have in-depth knowledge of the company’s products and services. It aids in portraying the brand’s voice accurately. It can also help your company get a professional image.
5. May Provide 24 Hours Customer Service
Large companies and corporations have overpaid secretaries who can provide 24 hours customer service to the customers. Small and mid-sized businesses would like to offer 24×7 service to their customers. But budget constraints can limit companies from providing round-the-clock assistance to their customers. A telephone answering service can come to their rescue. The team can answer the calls during business hours. Your customers can get answers and guidance for the problem they face. Also, it will not distract you from the day-to-day business operations. The team’s availability can aid in satisfying the customers. Good service can convert into customer retention and loyalty.
Conclusion
All businesses must ensure seamless communication with clients, employees, and customers. Phone calls have become an indispensable part of business communication. Irrespective of the type of problem faced, customers/clients expect immediate reciprocation from your company to solve a problem. A telephone answering service can become a savior in such circumstances. Hiring a telephone answering service may help in handling the business calls. It can make it easier for businesses to keep their customer satisfied. It may also enhance productivity. With no interruption of the workflow due to answering calls, productivity increases. Always research the telephone answering service offered before incorporating it into your business for better results.
