Boost Customer Satisfaction with the Top 14 Live Chat Software for Small Businesses


In today’s fast-paced digital landscape, providing excellent customer support is essential for small businesses to stand out and build lasting relationships with their clientele. Live chat software has become a vital tool in customer communication, offering real-time assistance and personalized interactions. For small businesses looking to boost customer satisfaction, investing in the right live chat software is a strategic move. In this blog, we will explore the top 14 live chat software solutions specifically tailored for small businesses, highlighting their features and benefits to help you make an informed decision and elevate your customer support game.

Explore The 14 Best Live Chat Software for Your Business

1. Desku

Desku is an AI-enhanced Customer Support Platform designed to expediently manage customer inquiries through real-time interactions via Live Chat. Its  solution’s seamless integration into your website facilitates direct communication with your customers during their site visits. Notably, the Live Chat Software feature can be conveniently transformed into a ticketing system, ensuring no customer query goes unnoticed or unaddressed.

Let’s understand Live Chat a little more;


  • AI-Powered Ticketing System and Live Chat
  • Chatbot integration with Live Chat with unlimited conversation with customers
  • Embeddable Knowledge Base in Live Chat
  • Easy assigning live chat queries to the right agent
  • Mobile App Live Chat Access
  • Convert Live Chat into Tickets when required
  • Easy assinging live chat to other support agents to resolve queries faster
  • Set Business Hours according to your working time
  • Easily customisable and branding of Live Chat 
  • Survey Builder in Live Chat to know your customers better
  • Social Inbox integration

2. Zendesk Chat

Zendesk Chat, formerly known as Zopim, is a user-friendly live chat software that seamlessly integrates with Zendesk’s customer service suite. It allows businesses to engage with customers in real-time, providing quick resolutions to inquiries.


  • Real-time chat: Engage with website visitors and customers in real-time through live chat.
  • Automated triggers: Set up automated messages and chat invitations based on visitor behavior.
  • Canned responses: Save and use predefined responses to common queries for quicker support.

3. LiveChat

LiveChat is a robust live chat software that offers a customizable chat widget, advanced reporting, and integration with various third-party tools.


  • Customizable chat widget: Tailor the chat widget to match your brand’s look and feel.
  • Chat tags and ratings: Organize and categorize chats with tags and collect customer feedback with chat ratings.
  • Agent supervision: Allow supervisors to monitor and provide assistance to chat agents during conversations.

4. Intercom

Intercom is a comprehensive customer communication platform that includes live chat, targeted messaging, and customer feedback collection.


  • Live chat: Engage with customers in real-time and provide instant support.
  • Targeted messaging: Send personalized messages to specific customer segments based on behavior.
  • Customer feedback collection: Gather valuable insights from customers to improve products and services.

5. Freshchat

Freshchat is a part of the Freshworks suite of customer engagement products, offering live chat, team collaboration, and automation.


  • Chatbots and automation: Use chatbots to handle repetitive tasks and automate responses.
  • Team collaboration: Enable collaboration among support agents for efficient issue resolution.
  • In-app messaging: Extend chat support to mobile apps for a seamless customer experience.

6. Drift

Drift is a conversational marketing platform that focuses on building meaningful relationships with customers through live chat and chatbots.


  • Conversational chatbots: Utilize chatbots to qualify leads and assist customers outside of business hours.
  • Sales and marketing integration: Integrate with sales and marketing tools for a unified customer experience.
  • Meeting scheduling: Allow customers to schedule meetings with your team directly through live chat.

7. Tidio

Tidio is a user-friendly live chat and chatbot software that enables businesses to engage with website visitors and customers seamlessly.


  • Automated chatbots: Use pre-built or custom chatbots to automate responses and qualify leads.
  • Multichannel support: Manage chats from your website, Facebook Messenger, and WhatsApp in one dashboard.
  • Visitor tracking: Monitor visitor activity on your website to gain insights and personalize interactions.

8. Chatra

Chatra is a live chat software designed for small businesses, offering a range of features to enhance customer support.


  • Offline messages: Allow customers to leave messages when your team is not available for live chat.
  • Typing insights: See real-time typing indicators to anticipate customer needs and respond faster.
  • Chat history: Access previous chat transcripts to provide personalized and continuous support.

9. Userlike

Userlike is a live chat solution that focuses on personalizing customer interactions and building relationships.


  • Chat ratings and feedback: Collect customer feedback to measure satisfaction and identify areas for improvement.
  • Operator groups and skills: Assign chats to specific operators based on expertise for specialized support.
  • Canned messages and chat macros: Use predefined messages to speed up responses and improve consistency.

10. Chaport

Chaport is a live chat software that emphasizes simplicity and ease of use for businesses of all sizes.


  • Widget customization: Customize the chat widget to match your brand’s style and design.
  • Unlimited chats: Engage with multiple customers simultaneously without limitations.
  • File sharing: Allow customers to share files during live chat for better issue resolution.

11. Pure Chat

Pure Chat is a live chat solution that offers a free plan with essential features for small businesses.


  • Visitor tracking and analytics: Monitor website visitors and analyze chat performance with reporting.
  • SMS integration: Receive and respond to live chat messages via SMS for on-the-go support.
  • Customizable chat widgets: Tailor the chat widget to match your website’s design and layout.

12. HelpCrunch

HelpCrunch is a live chat and customer communication platform that includes email marketing and knowledge base features.


  • Email marketing automation: Engage with customers through targeted email campaigns directly from the platform.
  • Knowledge base creation: Build a self-service resource for customers to find answers independently.
  • Live chat translation: Communicate with international customers by translating live chat messages in real-time.

13. Acquire

Acquire is a live chat and customer engagement platform that offers co-browsing and video chat capabilities.


  • Co-browsing: Guide customers by viewing and interacting with their screens to provide real-time assistance.
  • Video chat: Enhance customer support with face-to-face video conversations for a personalized touch.
  • AI-powered chatbots: Utilize AI chatbots to handle routine queries and support agents during high-traffic periods.

14. Olark

Olark is a live chat software with a focus on simplicity and user-friendly features for businesses.


  • Automated chat transcripts: Automatically send chat transcripts to customers for reference and follow-up.
  • Integration with CRM tools: Connect Olark with CRM systems to streamline customer data and interactions.
  • Targeted chat rules: Display chat invitations and messages based on specific criteria for personalized outreach.


The right live chat software can be a game-changer for small businesses seeking to boost customer satisfaction and build lasting relationships. Each of these top 14 live chat solutions offers unique features and benefits, allowing businesses to provide real-time assistance, automate responses, and engage with customers seamlessly. By choosing the live chat software that aligns with your business needs and customer support goals, you can elevate your customer support game and create memorable experiences that keep customers coming back for more. Embrace the power of live chat and transform your small business’s customer service into a key differentiator in the competitive market.

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