In fact, many Chinese suppliers are conducting legitimate business nowadays. However, it is important to assess whether they are suitable for long-term cooperation. To determine the reliability of a supplier, consider the following tips:
Balance between price and quality
There are always products available in the market at cheaper prices, but it is unlikely that you would want to purchase a product that is 15% cheaper than the lowest industry price. In the end, you get what you pay for, and it is essential to prioritize product quality and adjust your budget accordingly.
Expertise of the salesperson
A competent salesperson should have a comprehensive understanding of the products they are selling. They should possess knowledge related to the product such as the advantages and disadvantages of different materials, the costs involved, and the necessary import and export certifications.
The supplier may randomly assign a salesperson to you. However, if you are a significant purchaser, they will likely assign a more experienced salesperson to serve you.
In case you experience difficulty communicating with your salesperson, you can request a more proficient and professional one.
Communication efficiency
Efficient communication is essential as time is valuable. It can help solve most of the issues and make the process smoother. In international trade, emails are the primary mode of communication, but the time difference can lead to delayed responses. To avoid this, using a common chat tool can be helpful. However, some Chinese suppliers might use platforms like WhatsApp or Skype, but they may not check messages frequently, and some suppliers might not use these tools at all.
Responsibility
A responsible supplier values all orders equally, regardless of their size. They maintain a positive attitude and strive for long-term cooperation with you. Additionally, their approach to handling issues demonstrates their level of responsibility. A reliable supplier recognizes the importance of a win-win situation and takes accountability for their mistakes. They may even take a financial loss to resolve any issues with your order.
Purchasing existing brand products from China or customizing a product comes with various challenges and obstacles, particularly during production. For instance, the factory may make mistakes such as printing the logo in the wrong place or not following your requirements. This highlights the significance of selecting a trustworthy supplier.
Supplier’s background
To minimize the risks involved in placing an order with a supplier, it is important to thoroughly check them in addition to requesting samples. While it is impossible to eliminate all risks, you can take steps to avoid potential issues.
If you have found a supplier on Alibaba, you can ask if they accept trade assurance. If the supplier agrees to this, it indicates their confidence in their products.
Another way to verify a supplier is by checking their business license and the certificates of the products they have exported under their company name to other countries. This can provide evidence that the supplier has been selling the product for a significant period of time.
Production capacity
Assess the supplier’s production capacity and delivery timeframes to ensure they can meet your requirements.
By considering these factors, you can assess the reliability of a Chinese supplier in China wholesale markets and make an informed decision about whether to engage in long-term cooperation with them.
