How to Remote Control Android Devices at Work

Remote Control Android

In the age of mobility, the use of company-owned Android devices has grown substantially. To support remote and hybrid workforces, organizations should give IT teams tools with built-in remote capabilities to access Android phones and tablets. Device management tools that can execute remote actions will help IT staff save additional time and effort down the road when they need to conduct troubleshooting for employees in the field.

Managing remote access to Android phones

Remote control of Android devices at work allows IT admins to identify and resolve issues without requiring employees to bring their devices to a physical location, thereby reducing the time (and cost) spent shipping devices to and from the office premises just to resolve minor issues. Consequently, it helps reduce device downtime and minimize disruption at work.

Remote control using device management not only helps see what’s happening but allows one to take control. It is helpful, especially when the end user is not technically adept at following instructions provided by the IT admin or helpdesk technician. Sometimes the IT admin may need to provide sensitive credentials that cannot be shared when remotely viewing the device screen. With remote control, IT teams can overcome all these barriers and directly perform activities on the device.

Managing unattended devices

Businesses often use Android devices for commercial purposes. They transform smartphones and tablets into digital signage, POS, information booths, and self-service kiosks. Organizations should ensure that every device is reachable, no matter where it is, even if it is unattended. Remote control software keeps all these devices operational from a central location. IT admins can access phones and tablets without user intervention to fix a bug, update software, or lock devices in a single-app kiosk mode.

How to use Android remote control

Using Android remote control with device management is straightforward. IT teams can install the remote control app on company-owned devices to leverage all its features. All enrolled devices are visible from a central console. Next, IT admins can use the remote control option to view the device screen and remotely troubleshoot over the air. The Android remote control feature lets an admin take real-time control over enrolled devices and perform required actions.

In addition to troubleshooting Android devices, teams can execute different remote commands from the console. For example, in the case of unattended remote access, devices can be locked without needing any assistance at the device end. Admins can remotely shut down or reboot devices. They can also enable or disable the kiosk experience provided on a device.

Benefits of Android remote control with device management

Besides controlling devices remotely, device management with remote access offers the following benefits:

  • Companies do not need additional remote agents, as the device management tools double up as remote agents.
  • One can record the screen during a troubleshooting session so that others can recreate the steps to resolve the issues.
  • Remote management simplifies device maintenance by scheduling remote restart and shutdown on devices. Admins can choose a date and time window for the restart or shutdown of devices. It is helpful for environments with unattended devices.
  • Apart from remote control, organizations can benefit in other ways from remote management of Android devices. Enrolling smartphones and tablets under device management brings them under corporate control. Companies can deploy security policies, manage apps, and distribute files on remote devices.
  • Android device management tools can track the location and help recover a lost device. Locking a lost or stolen device remotely also adds a security layer on mobile devices that contain corporate data and applications. Corporate data present on company-owned devices can be remotely wiped too.

Wrapping Up

Remote control with device management offers an effective way for IT departments to manage Android devices as if they were in front of them. Organizations that use remote device management attain the additional capability to ensure device security and adherence to company policies. There are many options out there, and companies are spoilt for choices. So, implementing a trustworthy device management tool is the only way to ensure that remote control is safe and secure while interacting with devices on the internet.

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